We pride ourselves on providing beautiful high-quality products as well as excellent personal service to our customers. We truly value your custom and would love you to become a regular part of the world of Meri Meri. If you have any suggestions on how we can improve our service, please don’t hesitate to get in touch at firstname.lastname@example.org .
How are our products designed?
It’s a lengthy, well thought-out process amongst our studio of designers, illustrators and crafters. Our inspiration comes from both classic and on-trend designs from around the world. We also love to collaborate with innovative artists like Nathalie Lété.
How do we check the safety of our products?
All Meri Meri products are tested to relevant product safety standards per U.S.A, EU and Canadian regulations. Product declarations of conformity can be made available upon request via email@example.com.
How do I use a discount code?
Discount codes can be entered during the checkout process. Simply type or paste your code in the box labelled “Gift/card or Discount Code,” then click “Apply.” Only one discount code may be applied per order. Discount codes cannot be combined with others.
My 10% first time order discount isn’t working. What should I do?
Please provide us with the discount code you were sent so we can look into this for you. We will probably send you an alternative discount code for the same discount value. If you have paid for your order and then realised the discount hasn’t pulled through, please don’t worry! Just let us know your order number and discount code. As long as the discount code is valid, we will be more than happy to refund you.
An additional discount code isn’t working.
Unfortunately, we only allow one discount code to be used per order. Please make a record of the discount code you haven’t been able to use, as you can use this on your next order.
I was unable to add the free gift.
At times we offer free gifts with certain purchases. If your order meets the requirements to receive the free gift, as advertised, but you are unable to add it to your basket, please email firstname.lastname@example.org with your order number and we will add your free gift to your order for you.
Can I alter my order?
Orders that have already shipped cannot be changed or cancelled, but we are typically able to make changes to orders that have not yet been shipped. If your order has already been dispatched, our support team will be happy to set up a return for you. If you want to make changes to your order, please reach out to our support team at email@example.com .
* Please note that we will not be able to accept a return for any items marked as Final Sale.
Can I cancel my order?
Yes, you can, if you contact us ASAP before it is dispatched. You should reach out to firstname.lastname@example.org.
I gave you the wrong shipping address.
Please can you change it?
Due to concerns of possible fraud with address changes, we are not able to change an address on an order that has already been placed. What we can do is cancel the original order and ask that you place it again with the correct address. If you want to let us know once you place the order, we can make sure the order keeps it original place in line for shipment.
My tracking number is not showing the status of my order.
All UK orders are shipped with DX. Please go to the link below to track UK orders https://www.dxdelivery.com.
My order with dx has been misplaced/not delivered. What can I do?
If you have any issues with our courier just please let us know your order number and what the issue is. We will be happy to arrange re-delivery, or refund you for your order.
I want to complain about the courier service, how do I go about this?
If you have any complaints regarding our courier service please reach out to us at email@example.com. We are constantly striving to provide the best customer experience possible, and take any issues very seriously.
What is your standard delivery time?
We ask our UK customers to allow up to 5 working days to receive their orders. While they are likely to arrive sooner than this, this helps to avoid any disappointment caused by unexpected delays. We ask customers based outside of the UK, in the EU, to please allow up to 7 working days to receive their order.
Can you prioritise my shipping?
Unfortunately not. We ask our UK customers to allow up to 5 working days to receive their orders, and our EU customers to allow up to 7 days to receive their orders. We will do our best to get your orders to you before this, but unfortunately, we cannot guarantee it.
I want to order outside of the UK/EU, which courier do you use?
We do not ship outside of the UK/EU from our UK warehouse. We do however ship internationally from our US website, please go to merimeri.com.
Can I get a refund on all or part of my order?
We really want you to be happy with your purchase! If the products you selected didn't work out, we will accept returns for most items within 30 days of the original purchase date. Items must be returned in unused condition in their original packaging. All return information can be found at https://merimeri.co.uk/pages/returns. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return.
Returns received past the allowable date (as shown on your packing list), or containing ineligible items (Final Sale goods), will not be refunded. Please make sure to ship returns in a sturdy box, as damaged returns cannot be accepted. We do not accept returns in paper or padded mailers. If you want to check the status of your return, please contact firstname.lastname@example.org and provide your tracking information.
I have requested a refund, how long will it take to reach my bank account?
Once we have refunded your order, it can take 3 to 5 working days to reach your bank account.
The items have arrived defective or damaged. What can I do?
We take feedback from our customers very seriously, and are always trying to improve on our service. If you have had any issues with quality or damages, please let us know so that we can provide you with a refund or replacement. We may request images for all issues to do with quality and damages. UK customers should reach out to email@example.com with their order number.
The items have broken/been damaged within a few days. What can I do?
If you have had any issues with the quality of our products, we encourage you to please reach out to us at firstname.lastname@example.org. This way we can provide you with a refund or replacement. We always want to hear feedback from our customers, so that we can continue to improve our service. We may request images for all issues to do with quality and damages. Customers should contact us with their order number.