UK
USA
EU
FAQs
We pride ourselves on providing beautiful high-quality products as well as excellent personal service to our customers.
We truly value our customers and would love for you to become a regular part of the world of Meri Meri. If you have any suggestions on how we can improve our service, please don’t hesitate to get in touch with us at
retail@merimeri.com
General FAQs
Discount codes can be entered during the checkout process. Simply type or paste your code in the box labelled “Gift/card or Discount Code,” then click “Apply.” Only one discount code may be applied per order.
The discount will automatically be applied at checkout when you enter the email address you used to sign up in the checkout field.
Once an order is placed, we cannot make changes to it.
For orders containing Meri Meri products, we can help you to cancel your order if you contact us at support@merimeri.com within 30 minutes of placing your order Mon-Fri 9am - 5pm GMT. Our offices are closed Saturday and Sunday so orders placed over the weekend will continue to ship. Please note once an order ships it cannot be cancelled. For orders with our Collective partners, we cannot guarantee we will be able to cancel your order with the supplier.
We really want you to be happy with your purchase! If the products you selected didn't work out, we will accept returns for most items within 30 days of the original purchase date. Items must be returned in unused condition in their original packaging. All return information can be found at https://merimeri.co.uk/pages/returns. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return.
Returns received past the allowable date (as shown on your packing list), or containing ineligible items (Final Sale goods), will not be refunded. Please make sure to ship returns in a sturdy box, as damaged returns cannot be accepted. We do not accept returns in paper or padded mailers. If you want to check the status of your return, please contact support@merimeri.com and provide your tracking information.
Once we have refunded your order, it can take 3 to 5 working days to reach your bank account.
We take feedback from our customers very seriously, and are always trying to improve on our service. If you have had any issues with quality or damages, please let us know so that we can provide you with a refund or replacement. We may request images for all issues to do with quality and damages. UK customers should reach out to support@merimeri.com with their order number.
If you have had any issues with the quality of our products, we encourage you to please reach out to us at support@merimeri.com. This way we can provide you with a refund or replacement. We always want to hear feedback from our customers, so that we can continue to improve our service. We may request images for all issues to do with quality and damages. Customers should contact us with their order number.
If you have purchased an item or items but find they have gone on sale within 7 days of your purchase date, please email customer service at support@merimeri.com and provide your order number, the items at their sale price and request a refund for the difference. We will be happy to refund you the difference. Unfortunately, if it is passed the 7 days the sale price will not be honored. This does not include Black Friday and Cyber Monday Sales.
Meri Meri does not offer price matching from 3rd party websites or businesses.
We are not offering gift wrap or boxes at this time.
All Meri Meri products are tested to relevant product safety standards per U.S.A, EU and Canadian regulations. Product safety certificates of compliance or declarations of conformity can be made available upon request via compliance@merimeri.com.
It’s a lengthy, well-thought out process amongst our studio of designers, illustrators and crafters. Our inspiration comes from both classic and on trend designs from around the world. We also love to collaborate with innovative artists like Nathalie Lété.
Shipping FAQs
Due to concerns of possible fraud with address changes, we are not able to change an address on an order that has already been placed. What we can do is cancel the original order and ask that you place it again with the correct address. If you want to let us know once you place the order, we can make sure the order keeps it original place in line for shipment.
If you have any issues with our courier just please let us know your order number and what the issue is. We will be happy to arrange re-delivery, or refund you for your order.
If you have any complaints regarding our courier service please reach out to us at support@merimeri.com. We are constantly striving to provide the best customer experience possible, and take any issues very seriously.
We ask our UK customers to allow up to 5 working days to receive their orders. While they are likely to arrive sooner than this, this helps to avoid any disappointment caused by unexpected delays. We ask customers based outside of the UK, in the EU, to please allow up to 7 working days to receive their order.
We do not ship outside of the UK/EU from our UK warehouse. We do however ship internationally from our US website, please go to merimeri.com.
Unfortunately not. We ask our UK customers to allow up to 5 working days to receive their orders, and our EU customers to allow up to 7 days to receive their orders. We will do our best to get your orders to you before this, but unfortunately, we cannot guarantee it.
For details about where we ship, visit https://merimeri.co.uk/pages/delivery
Party Perk FAQs
All you need to do is sign up to receive our e-mails.
We made the decision to change our program to make it easier for you! Instead of points, we offer a discount on all orders when you sign up, along with other exclusive offers.
Unfortunately, all points have now expired. We tried our best to communicate these changes in the lead up to the end of the old program. We understand that not everyone had a chance to use their points. We may be able to help in certain cases - please contact us at support@merimeri.com and we will see what we can do!
If you haven’t received an email welcoming you to Party Perks, it may be because you’ve unsubscribed from our email marketing in the past. To re-subscribe, visit the bottom of any page on our website and enter your email address under ‘Newsletter Sign Up’. You won’t receive a Party Perks welcome email retroactively, but you will receive emails from us going forward. If you've shopped with us before and are subscribed to our emails, you don't need to wait for an email from us! All you have to do is Log In to take advantage of what Party Perks has to offer.
The discount will automatically be applied at checkout when you enter the email address you used to sign up in the checkout field.
Your code will be active for 30 days.
Gift Card FAQs
Check your spam or junk folders, and if you're on Gmail, look through your Social and Promotions tabs. Adding this orders@templett.com to your contacts or safe list might help ensure the emails arrive safely in your inbox.
There are no limits on when or how often you can download your files.
It could be a problem with your browser. Try deleting non-essential add-ons like ad blockers and toolbars and give it another try.
It could also be due to a corrupted download. Simply delete and try again. If that doesn't work, contact Meri Meri customer services on 01242 575868.
No. It's important to note that digital listings can't be returned or cancelled once they've been purchased.
Digital Invitation FAQs
You can purchase a gift card directly from our store. Simply choose the desired amount, add it to your cart, and complete the checkout process
Once purchased, the gift card will be sent to the email address provided during checkout. You can then forward it to the recipient or print it out.
To redeem a gift card, enter the unique code at checkout. The gift card balance will be applied to your order total.
Yes, you can check your gift card balance by entering the code during checkout or contacting us for assistance.
Gift cards are non-refundable and cannot be exchanged for cash
Yes, gift cards can be used alongside other discounts or promotions unless stated otherwise.
Our gift cards do not expire, so you can use them whenever you're ready to shop.
Yes! If your order total is less than the gift card balance, the remaining balance can be used for future purchases.
Collective FAQs
Products are shipped directly from our trusted suppliers. Shipping rates are calculated at checkout based on your location and the specific item.
Please note, orders containing items from Collective are only eligible for standard shipping
Yes, you'll receive tracking information via email once your order has been shipped by the supplier.
If you contact us at retail@merimeri.com within 30 minutes of placing your order Mon-Fri 8am to 4pm PST we will do our best to reach out to the Collective supplier to cancel your items for you. Please note, depending on the supplier, cancellations may not be possible.
The returns procedure may differ for each collective supplier. Please click here to find the returns policy for the supplier.
For standard returns, the customer is responsible for associated postage costs. We strongly recommend using a tracking service to ensure that the item is returned back safely. Returns due to defects or errors will be covered by the supplier. Please contact us if that is the case.
Once the supplier receives and inspects your return, refunds are typically processed within 5-7 business days.